Returns & Exchanges

At True Image Premium Ink & Toner, we stand behind our products with a 100% satisfaction guarantee, offering a 30-day window for standard returns and a 1-year warranty on defective items. We strive to provide a seamless exchange process to ensure your printing operations never experience downtime.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the specific model of the cartridge you wish to return.

• 2.
  Receive RMA Authorization

  Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label for defective goods.

• 3.
  Pack Securely

  Place the unused or defective cartridges in their original packaging and ensure the RMA number is clearly visible on the outside of the shipping box.

• 4.
  Refund or Replacement

  After our warehouse inspects the returned items, we will process your full refund to the original payment method or ship your replacement cartridges within 3-5 business days.